Privacy policy

Effective Date: 8/13/2025

Jordan’s House (“we,” “us,” “our”) respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, and protect personal information you provide when you visit itsjordanshouse.org (the “Site”), make a donation, or interact with our services.

1. Information We Collect

We collect personal information through:

  • Forms you complete on our Site (e.g., contact forms, volunteer sign-ups, newsletter subscriptions).

  • Tracking Tools such as cookies, pixels, and analytics software that help us understand how our Site is used.

  • Donation Processing handled through Donorbox, including your name, contact information, and payment details.

2. How We Use Your Information

We never sell your personal data to third parties. We use the information we collect to:

  • Process and acknowledge donations.

  • Communicate with you about our programs, events, and initiatives.

  • Manage donor relationships and records.

  • Conduct marketing and outreach campaigns.

  • Generate reports to improve our operations and fundraising efforts.

3. Third-Party Services

We partner with trusted third-party providers to help us operate our Site and deliver our mission:

  • Donorbox for secure donation processing and donor management. (https://donorbox.org/privacy)

  • Go High Level for email communications, donor relationship management, and marketing automation.

  • Google Analytics (https://policies.google.com/privacy) and Meta/Facebook Pixel (https://www.facebook.com/policy.php) for site performance tracking and marketing optimization.

These providers process data according to their own privacy policies.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Measure and improve our Site performance.

  • Deliver relevant content and advertising.

  • Track engagement with our communications.

You can manage cookie preferences through your browser settings.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

You may request to access, update, or delete your personal information, or opt out of marketing communications, by contacting us at support@itsjordanshouse.org.

7. Security

We implement reasonable safeguards to protect your personal data against loss, misuse, and unauthorized access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Jordan’s House
Email: support@itsjordanshouse.org